I’m contemplating shopping for help for Ubuntu servers that get used commercially, however I’ve troubles discovering any success tales or evaluations of admins really having used Ubuntu paid help contract.

Have you ever ever created a paid help ticket with Canonical?

Did they react in time and did they current you with an answer or
workaround that helped your corporation?

Did you get competent help by an Engineer?

Did you get a everlasting repair? If that’s the case how a lot backwards and forwards did it
require and what was the timeline?

Did you hit an issue that turned out to not be lined by the
help contract?

https://purchase.ubuntu.com/collections/ubuntu-advantage-for-servers

https://purchase.ubuntu.com/collections/ubuntu-advantage-virtual

I see the same query, with a really crucial reply, however it’s primarily targeted on Desktop help whereas my query is about expertise with Canonical’s server help: What has been your expertise with paid help from Canonical?

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