I’ve obtained some suggestions from customers that our web site seems in another way to them than it does for me. That is particular to the file viewer net half when they’re taking a look at mp4 recordsdata (simply viewing the web page, not taking part in the recordsdata).
I, and most customers, see a small participant window with video controls over a nonetheless from the mp4 video, with a small caption beneath. Nothing else.
Nonetheless, two customers see a distinct picture for every video (similar video, only a totally different nonetheless picture, with no video controls), instantly beneath it then shows the identify of the doc folder the place the video recordsdata are saved, then it reveals my identify and particulars because the uploader, then lastly the caption.
Is there a setting that they might have modified in SharePoint which presents this totally different view or is that this one thing that I want to repair my finish?
Any strategies can be enormously appreciated as I’m misplaced as to what this situation is perhaps!