Since this query will most likely contain some legal guidelines, I’ll state that I’m German and I used to be reserving by way of a web-based web site which is mediating for journey companies.
I booked a lodge on Could 15 for a one week keep in Italy at Lake Garda (June 19 to 26). On Could 25th I used to be instructed by the journey company that the lodge was overbooked and provided me a brand new, in my view insufficient, one to remain in. I instructed them that I do know that area and that the opposite lodge will not be in query for us. I equipped them with a number of options, one in every of them being in the identical city, the others in several cities (most likely 15 km away).
Immediately, on Could 29, I obtained a brand new supply from the company for one of many accommodations that I proposed, however to the next value. It does have an extra star in comparison with the initially booked lodge, however it isn’t within the city I needed and the city doesn’t also have a seashore. They provided me to pay 773 € for the choice that I urged after I explicitly mentioned that my price range is not going to exceed the 653 € I initially paid.
In addition they provided me a lodge for no extra price. It additionally has an extra star and does price extra, however it’s on the entire different facet of the lake! I particularly seemed for a lodge on the east facet and driving from Limone takes not less than an hour to get to the place I need to go on my vacation.
I do need to get an answer from the company, since it’s manner too late now to search out anything.
What are my rights concerning compensation if I do settle for any of their provides, even when I take the dearer lodge at no extra price? Can I in some way demand they let me keep within the (different and dearer) lodge I proposed for no extra price?
Edit November ’19: I wrote a proper criticism to the journey company stating that they might not supply me an enough different reserving. In the same case, the German Federal Courtroom dominated a compensation of as much as 50% of the unique reserving price in favour of the travellers. The company took over 2 months to easily reply that I already cancelled the journey and that is it, completely disregarding my declare. I filed a criticism and they’ll take one other take a look at it, most likely taking one other two months.