I’ve an Asus Zenbook UX331FAL operating Home windows 10.
Until about a few weeks in the past, I used to be in a position to join as many gadgets as I wished utilizing Bluetooth (mice, headsets, keyboards), and there was no downside.
Nevertheless, for the previous 2 weeks each time I attempt to add a brand new Bluetooth gadget, that is what I see:
That is about the identical time that each time I plug in my headphone jack, I get no audio in my headphones (RealTek audio drivers), though the audio system appear to work simply advantageous. Not going to dwell on this situation on this query, however these two is likely to be linked.
Since there isn’t a bodily change for Bluetooth on my laptop computer, I began on the lengthy trek of making an attempt to determine how else to get again Bluetooth on my machine:
Home windows Assist Web page Directions
Following the hyperlink to the Home windows help web page, not one of the choices had been workable.
There was no Bluetooth icon within the taskbar:
Ran the Home windows troubleshooter for Bluetooth, and was advised that there isn’t a Bluetooth gadget on the pc:
Since this isn’t attainable, I continued to strive different steps.
Updating Home windows
I up to date my Home windows to the most recent 1909 construct and received all the motive force udpates from Asus that that motion necessitated:
Reinstalling Asus Bluetooth and Audio Drivers
Acquired the audio and Bluetooth drivers from the OEM web site for my specific mannequin:
And as per the directions, ran the setup script in Powershell admin mode. Now, I can not inform whether or not the set up was profitable, however here’s what I noticed:
This appeared to me to say that the set up went by with out issues.
Restarting Bluetooth Companies
The very last thing that I attempted was to re-start the Bluetooth providers within the providers supervisor:
These are the one Bluetooth providers that might see — unsure if there are different providers associated to Bluetooth.
One of many first items of recommendation on all of the websites that speak about Bluetooth issues on Home windows 10 is to go to the Gadget Supervisor and activate the Bluetooth gadget, and in case it might’t be seen, to vary the view to additionally present hidden gadgets. Nevertheless, I couldn’t spot the Bluetooth gadget even with the hidden gadgets view turned on:
There doesn’t appear to be every other recommendation on the web on the right way to clear up this situation, with out downloading shady wanting software program. Any recommendation on the right way to perceive what occurred to my Bluetooth gadget could be appreciated.