I am contemplating to ask customers in app for suggestions on a particular characteristic, proper after they used it. The objective is to have a) quantitative suggestions on the characteristic and b) an inventory of feedback from step three the place I can see what folks want to see improved.
It could be a four step course of,
- Non-blocking backside sheet to ask for suggestions
- Dialog with quantitative query (may be dismissed)
- Dialog with free-text query (“Why?”, may be dismissed)
- Dialog to ask for information processing consent (GDPR)
I’ve seen comparable approaches earlier than, for instance from Google Lens:
Are there any publications on how legitimate this type of suggestions is, and whether or not it has a damaging impact on the person expertise?
I discover loads of service suppliers who make these sorts of in-app dialogs, however up to now no stable literature on their usefulness.